Have any questions?
+44 1234 567 890
CORE I/O is a versatile, high-performance software-defined video I/O server for HD and UHD, designed to seamlessly bridge on-premise and cloud-based workflows. Available in flexible 4-flow or 8-flow hardware configurations, it integrates seamlessly with AJA’s Corvid 44/88 or Kona IP25 video devices for on-site deployments and can also be deployed as an AWS cloud instance. It redefines media operations—combining capture, playout, transcoding, speech to text, and HTML graphics overlay in a modular, node-based architecture.
End-to-End Media Workflows — Capture, Playout, Signal Transcoding, Graphics, Live CC & Translation.
Node-based. Cloud-enabled. Scalable.
ToolsOnAir — Trusted by Leading Organisations Worldwide
Priority Support includes Free Software Maintenance
At ToolsOnAir ("TOA"), we understand that broadcast and production businesses are mission-critical operations. To ensure seamless performance and peace of mind, each Enterprise Broadcast solution license includes a comprehensive support and upgrade contract for the first year upon intial purchase. This Support and Software Maintenance agreement can be extended to continue receiving top-tier Support and Software Maintenance Services. For customers who prefer to focus exclusively on Software Maintenance—including minor updates and major version upgrades—without additional support services, we also offer flexible software maintenance-only options tailored to individual requirements.
The TOA Software Support & and Software Maintenance Services ("SLA") agreement for the above mentioned software licenses provides you with Standard (Business hours) or Premium (24x7) support services from our TOA support staff. For the quickest response, please create a support ticket and attach a TOA System profile.
Standard Support Services (Business hours):
TOA guarantees an initial response time of two (2) hours for Critical/Blocking issues and four (4) hours for Normal issues between 08:30 AM (08:30h) and 6:00 PM (18:00h) CET/CEST Monday-Friday (excluding public Austrian holidays).
Premium Support Services (24x7):
TOA guarantees an initial response time of one (1) hour for Critical/Blocking issues and two (2) hours for Normal issues, 24 hours a day, 7 days a week (24x7).