Just In Mac Lite NDI2026 User Manual
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Just In Mac Lite NDI · 2026 documentation

ToolsOnAir System Profile & Support System v.2026.x

The System Profile within the Configuration panel can gather and save information related to ToolsOnAir's software that may be important when diagnosing and addressing software and macOS issues. Attach a newly saved “TOA System Profile” upo

ToolsOnAir System Profile

The System Profile within the Configuration panel can gather and save information related to ToolsOnAir's software that may be important when diagnosing and addressing software and macOS issues. Attach a newly saved “TOA System Profile” upon creation of a new support-related ticket in the → ToolsOnAir Online Helpdesk System. This allows the ToolsOnAir support team to get a good overview of the system and trace the reported issue.

Open the Configuration panel

Open the Configuration panel by:

a. selecting “Show Configuration Panel” under the Channels menu or press “Command-Option-,”

OR

b. selecting a Device in the “Connections” tab of the Multi Viewer Interface and click on the “Configure” button at the bottom, to open the panel

OR

c. clicking on the Gear (⚙) icon Next to the “Markers” tab, to open it.

Saving a System Profile

  1. Select the Device .

  2. Click the “System” tab.

  3. Click the button right beside “Save”.

  4. Select “Save All Logs (System Profile)”.

  5. A window opens which allows defining a Name and Destination.

  6. Define to save between 1 week and 6 months of log files and if excluded logs should be deleted or not.

  7. Add the Apple System Profile ONLY if the Tools On Air support team is requesting it. Click on the “Save” button.

  8. Add the saved System profile to a ticket.

Our Online Helpdesk provides frequently asked questions, software downloads and can be used to report issues or submit feature requests to our ­developers and engineers.Our Online Helpdesk provides frequently asked questions and can be used to report issues or submit feature requests to our ­developers and engineers.

https://support.toolsonair.com

ToolsOnAir System Profile & Support System v.2026.x screenshot 2

TOA Software Support for Lite Editions

Lite Editions Support Services: the one-time Installation and Configuration Support (“Ready-to-Run”) is a key feature of the Just In Mac Lite NDI 2026 license and is provided free of charge to customers who purchase a Just In Mac Lite NDI 2026 license.

The handling of any other technical support request outside the one-time “Ready-to-Run” service and related response times through our support ticket system may extend up to five (5) business days.