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At ToolsOnAir, we understand that broadcast and production businesses are mission-critical operations. To ensure seamless performance and peace of mind, each software license includes a comprehensive support and upgrade contract for the first year upon intial purchase. This Support and Software Maintenance contract can be extended to continue receiving top-tier Support and Software Maintenance Services. For customers who prefer to focus solely on Software Maintenance (Minor Updates and Major Upgrades) without additional support, we offer flexible options to suit their needs.
The TOA Software Support & and Software Maintenance Services ("SLA") agreement provides you with premium support services from our TOA support staff.
TOA guarantees an initial response time of four (4) hours for Normal issues and two (2) hours for Critical/Blocking issues between 08:30 AM (08:30h) and 6:00 PM (18:00h) CET/CEST Monday-Friday (excluding Austrian holidays).
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