ToolsOnAir System Profile
The System Profile within the Configuration panel can gather and save information related to ToolsOnAir's software that may be important when diagnosing and addressing software and macOS issues. Attach a newly saved “TOA System Profile” upon creation of a new support-related ticket in the → ToolsOnAir Online Helpdesk System. This allows the ToolsOnAir support team to get a good overview of the system and trace the reported issue.
Open the Configuration panel
Once the Just Live Lite NDI application is running, you can open the Configuration panel by:
a. Select “Show Configuration Panel” under the Channels menu
OR
b. Press “Command-Option-,” to open the panel.
OR
c. Click on the Gear () icon Next to the “Channel” tab, to open it.
Saving a System Profile
Select the Device.
Click the “System” tab.
Click the button right beside “Save”.
Select “Save All Logs (System Profile)”.
A window opens which allows defining a Name and Destination.
Define to save between 1 week and 6 months of log files and if excluded logs should be deleted or not.
Add the Apple System Profile ONLY if the Tools On Air support team is requesting it. Click on the “Save” button.
Add the saved System profile to a ticket.
DO NOT include the Apple System Profile if your channel is currently on air.
Our Online Helpdesk provides frequently asked questions, software downloads and can be used to report issues or submit feature requests to our developers and engineers.
http://support.toolsonair.com/
